ParcelPilotOperations
Console

What deserves attention

Across every account at 2026-08-16 11:00 Asia/Kolkata. Each signal below is computed deterministically and carries its own evidence. No model output appears on this page.

3
Critical
3
High
5
Open
4
Accounts
6
Orders
  1. criticalResponse target breachedACCT-001

    TKT-501 (P1) has breached its first-response target

    Northstar Logistics: "All shipment creation is failing". Target 15 minutes, 24x7 (24x7) (contract), due 2026-08-16 10:45 IST, now overdue by 15m at the 2026-08-16 11:00 IST snapshot.

    Do next. Escalate immediately and state the breach plainly to the customer, per Support Policy v3 s4.

    TKT-501ACCT-001ParcelPilot Support Policy v3 / 2. Severity definitionsParcelPilot - Northstar Logistics Enterprise Agreement / 1. Support termsParcelPilot Support Policy v3 / 3. Default first-response targets
  2. criticalResponse target breachedACCT-004

    TKT-505 (P1) has breached its first-response target

    Axis Labs: "Possible API key exposure". Target 30 minutes, 24x7 (24x7) (policy), due 2026-08-16 09:00 IST, now overdue by 2h at the 2026-08-16 11:00 IST snapshot.

    Do next. Escalate immediately and state the breach plainly to the customer, per Support Policy v3 s4.

    TKT-505ACCT-004ParcelPilot Support Policy v3 / 2. Severity definitionsParcelPilot Support Policy v3 / 3. Default first-response targets
  3. criticalSecurityACCT-004

    TKT-505 reports possible credential exposure

    Axis Labs: "Possible API key exposure". Support Policy v3 s2 classifies suspected credential exposure as P1 regardless of other impact.

    Do next. Treat as P1: rotate the exposed key, audit its usage, and confirm revocation with the customer.

    TKT-505
  4. highOwed but unreportedACCT-002

    ORD-2002 qualifies for a service credit but no ticket has been raised

    LumenWorks' pickup is 4.5h past the window with carrier fault accepted. A service credit of INR 300 applies to ORD-2002: the pickup was 4.50h past the window (threshold 4h), the carrier is at fault and there is no customer-caused issue. The customer has not contacted support about it.

    Do next. Reach out proactively, offer the credit the agreement entitles them to, and confirm a new pickup.

    ORD-2002ACCT-002ParcelPilot - LumenWorks Service Agreement / 3. Failed-pickup creditsParcelPilot Cancellation & Service Credit SOP v4 / 2. Failed-pickup service creditsParcelPilot Cancellation & Service Credit SOP v4 / 3. Approval and uncertainty
  5. highStale statusACCT-002

    ORD-2002 still shows BOOKED, 4h 30m past its pickup window

    LumenWorks, carrier RoadRunner. Window closed 2026-08-16 06:30 IST. This is beyond the 20-minute KI-211 delay window, so it is unlikely to be a stale webhook.

    Do next. Confirm the physical pickup status with the carrier before contacting the customer.

    ORD-2002
  6. highIncorrect past guidanceACCT-001

    TKT-450 recorded an answer that contradicts Northstar Logistics' agreement

    The recorded resolution says: "Agent told customer a INR 250 cancellation fee applied after 30 minutes." - but Northstar Logistics' signed agreement waives the cancellation fee for any BOOKED shipment before pickup, regardless of elapsed time. The customer was very likely charged, or told they would be, in error.

    Do next. Review whether a fee was actually charged, refund if so, and correct the ticket so it stops being cited as precedent.

    TKT-450ACCT-001ParcelPilot - Northstar Logistics Enterprise Agreement / 2. Shipment cancellation
  7. mediumRecurring issueACCT-002

    2 tickets match KI-208 - Bulk Upload failures on large CSVs

    KI-208 is currently "Investigating". Tickets: TKT-502, TKT-451. Repeat reports from the same account suggest the workaround is not landing.

    Do next. Link these tickets to KI-208, confirm the documented workaround was communicated, and push for an engineering update.

    TKT-502TKT-451
  8. mediumIncorrect past guidanceACCT-002

    TKT-451 quoted a 3,000-row limit that the product guide does not support

    The recorded resolution says: "Agent told customer Growth plan only supports 3,000 rows." - but the product guide documents a supported limit of 5,000 rows. The 3,000-row figure is the temporary workaround for a known defect, not a plan entitlement. Repeating it understates what the customer bought.

    Do next. Correct the ticket, and describe the limit as a known-issue workaround rather than a plan capability.

    TKT-451ACCT-002ParcelPilot Product Operations Guide / 1. Plan capabilities

Assumptions behind these figures

  • Now is the dataset snapshot, 2026-08-16 11:00 Asia/Kolkata, which falls on a Sunday. Targets written as 24x7 run through the weekend. Targets in business hours do not.
  • Business hours are Monday to Friday, 09:00 to 18:00 IST. Public holidays are not modelled.
  • A target written without the word business is treated as wall clock, since the documents say business hours whenever they mean it.
  • Orders still showing BOOKED are flagged only once past the KI-211 webhook delay window, to avoid the false alarm the product guide warns about.